FAQ

What are the benefits of opening a LazarusLabs.com online account?

Opening an online account enables you to shop faster and more conveniently. Once you log in, you can view all of your previous orders, track your packages, and store all your address for faster checkout. In addition, LazarusLabs.com remembers the contents of your shopping cart so that you can leave and visit us later without losing the order information.

How do I order online?

The process is quick and easy. You simply begin adding items to your cart with the click of your mouse. Upon completion of the transaction an order summary will be sent directly to you via email.

Will my credit card number be safe?

Absolutely. We use industry-standard secure-server technology to encrypt all information gathered from our customers at the time of purchase. What this means is that your information is encoded and is unreadable while it routes to our server.  For your security we never store any of your credit card data.

What is the name that will appear on my billing statement?

The name that will appear on your billing statement for your purchase will be P. Products.

What is the difference between Phentramin-D® and prescription Phentermine?

Phentermine Hydrochloride (HCL) is a prescription medication used for weight control. It is in the sympathomimetic family of appetite suppressants used for the short term management of obesity. Phentermine is similar chemically to amphetamines. Phentermine is classed as a controlled substance and requires a doctor’s prescription. It is now illegal to purchase Phentermine online without proof of a doctor’s written prescription.

Phentramin-d® is a non-prescription formula used for weight control. Phentramin-d® is an alternative to Phentermine (Adipex). The primary ingredient in Phentramin-d® is a sympathomimetic amine, meaning it mimics norepinephrine, which elevates metabolic rate, increases fat mobilization, and increases energy levels. However, Phentramin-d® does not have the same chemical similarity to amphetamines, therefore, it is considered safer. Phentramin-d® is a Non-Controlled Substance making it legal to Purchase over the Internet.

What is the difference between Phentramin and Phentramin-D® ?

Phentramin and Phentramin-D are both very good weight loss products. Our original formula, Phentramin, is our natural or herbal formula and the Phentramin-D is a chemical formulation. Most of our customers prefer the Phentramin-D over the Phentramin, as they feel it has a stronger appetite suppressant as well as a stronger energy booster. However, we do have customers who prefer to take a natural weight loss aid.
Both help with weight loss such as, Suppressing appetite, Stimulating metabolism, Enhancing Thyroid Function, Helping regulate blood sugar levels, Helping suppress stress hormones and Increasing energy levels.

Is this an auto ship program or do you bill my credit card monthly?

No. You can rest assured that Lazarus Labs never does any auto ship programs or auto-billing of any kind. When you are ready to order again, simply visit our website and place your order online, or if you prefer, call our Customer Service Center at 888-606-1002 to place your order over the phone.

Do you offer a free trial or sample of your product Phentramin-D®?

We do not offer any samples of our Phentramin-D® product. The main reason we do not offer “trial sample size” containers, is that for most people, it takes 4 to 6 weeks to really get the full effects of our product. Remember, Phentramin-D® is not “a miracle diet pill”, but rather a tool to assist you in your weight loss by helping you to eat healthy and be good to your body. The smallest size we have is the 1 month supply for $67. This is rather inexpensive compared to protecting your health and well-being. Most people admit they spend more than $2 a day or $15 a week on “junk food” or dining out.

What if I'm not at home to accept my order?

UPS and U.S. Postal Service delivery drivers do not require a signature at the time of delivery and may leave the package at your destination if they deem the area safe and your order is valued less than $200. It is up to the discretion of the driver to determine if a signature is required at the time of delivery.  All orders with a retail value of $200 or more will require an adult signature upon delivery.  If no one is available to sign for your order, most packages can be held at the local UPS or USPS location for 3 to 5 days awaiting your pick up and signature.

Can I ship to a military APO/FPO address?

Yes. If you are having difficulties placing your order to an APO / FPO address please contact us at customerservice@lazaruslabs.com and we can help you to place your order.

Do you ship to international addresses?

We do ship orders to international addresses. Customs of some countries may put an unexpected delay or extra duty fees on the delivery of your order that we will have no control over; please allow extra time for your package to pass through Customs. Certain countries do not allow shipments of this type of product to be imported. Our system will not generate a shipping quote for any country that will not allow our products to be imported. Any international order could be confiscated by Customs and no refund will be allowed. A few of the countries we do not ship to are Australia, Canada, Germany, Spain, United Kingdom, Hong Kong, Ireland, Japan, Republic of Korea, Netherlands, Singapore.

At Lazarus Labs we have no way of knowing what is legal in each country. Often, even some products that are safe, and accepted in the USA, that even a child can buy, are not allowed in some countries (like Advil or One-a-Day Vitamins). If you order products from us that are not accepted by Customs in your country and Customs either seizes the products, destroys them, or returns the products to us destroyed, the loss is the customers and not Lazarus Labs. If Customs contacts you and tells you that you have an order, you may decide to tell them it is not your order rather than accept the product and the problems that may go with acceptance. There are no refunds for seized or refused orders.

Returns from Customs:

If the product is undamaged, we can try to re-ship to you again, if you pay the re-shipping cost. However, if the product is damaged or opened we cannot reship, and it is the customer's loss.

What if I don’t have a Visa or Master Card card to make a purchase?

No problem at all! You can use Pay-Pal, send a money order, cashier’s check, or personal check for your order to:

Lazarus Labs
Customer Service
66 Fire Tower Road NW # 469
Cassville, GA 30123-9998 (USA)

When sending payment by mail, please include:

  1. Your contact phone number(s)
  2. An email address (if you have one)
  3. The address where you would like your order to be shipped to
  4. The items you wish to purchase
  5. Remember to add $12.95 for shipping and handling fees

Please be advised if paying via personal check through the mail, we must wait until your check clears the bank before we can mail your order to you. If you need to set up a Pay Pal account, please visit www.paypal.com and follow their instructions to open your Pay Pal account. The email address to send your Pay Pal payment to is: CustomerService@LazarusLabs.com. Please include your contact phone number, email address, items ordered as well as the address you would like to have your order shipped to.

We do not offer any COD orders at this time.

What are the side effects from Phentramin-D®?

The two main side effects of Phentramin-D® are increased energy and decreased appetite. In general, you should not have any adverse side effects while taking Phentramin-D®. Occasionally a customer will complain of dry mouth or slight nausea. If this occurs, please increase your water intake to at least 64 ounces per day and take the Phentramin-D® with your meal instead of 20 minutes before the meal.

As with all supplements, it is advised that you speak with a health care professional before taking any of our products.

Do you offer a guarantee on your products? 

Yes!  If for any reason you are not 100% satisfied with your purchase, simply return your bottle within 30 days of your order date and you will receive a refund, less $10.95 per bottle returned processing cost.  All bottles purchased and requesting a refund must be returned. Shipping fees are not refundable. Returned packages require a Return Authorization Number (RAN). To obtain an RAN, please email us at customerservice@lazaruslabs.com or call customer service at 1-888-606-1002.  We will then supply you with the details necessary for you to return your package.  Please note that we cannot process packages marked "Return to Sender" or "Refused".  This 30 day guarantee does not apply to returning or repeat customers.

How long does it normally take to receive my order?

It normally takes 24 hours after your order is submitted to get the order approved and ready for shipment, and then 2 to 5 "business days" in transit (not counting Sat or Sun or Holidays). Most United States orders are shipped via UPS. To contact UPS, please call 1-800-PICK-UPS(1-800-742-5877).

International orders normally take 10 to 20 "business days" in transit (not counting Sat or Sun or Holidays). International orders are shipped via USPS.  To contact the U.S. Post Office (USPS), please call 1-800-275-8777.
 

What if I don’t receive an email confirmation of my online or phone order?

If you have not gotten your order confirmation via email, please check your spam or junk mail; many times they get placed there in error. If you still can’t locate the email, please contact us at: customerservice@lazaruslabs.com or call us at 1-888-606-1002.